Invoices with wrong tax rate

Lesen Sie diese Nachricht auf Deutsch: Rechnungen mit falschen Steuersatz

Dear customers, we have noticed that there was a problem with PDF invoicing for the Cloud.

Between the end of November and mid-December, invoices from some European customers who are subject to the One-Stop-Shop regulation (i.e. EU invoices without reverse charge) showed a tax rate of 0%, although the correct tax rate was used to calculate the tax amount. This was primarily a visual problem in the invoices, but can lead to problems with accounting / tax.

Please accept our sincere apologies for the inconvenience. Unfortunately, we have to ask that you contact us via the support form. We will then be able to issue you with a new invoice immediately.

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