Account

Frequently Asked Questions

• My country is not listed

  If you cannot find the country of your companies headquarter, then we do not yet support billing for this location.

  Please send us a support message and we will get back to you as soon as possible.

• EU Reverse-Charge only with VAT-ID

  We require a valid VAT ID to issue an EU reverse charge invoice.

  The tax-number you enter will appear on your invoice in any case.

• How can I switch to a higher plan?

  In order to change to a higher plan, we need the following data from you:

  • Invoice recipient, invoice address incl. country and if available their VAT ID
  • A verified credit or debit card or SEPA bank details

  To upgrade, go to the "My Kimai Cloud" page and select the desired plan.

  After clicking on the "Change plan" button, you will be taken to an overview page, which lists the expected monthly costs.

  After confirmation, you will be taken to the entry of your payment method. Your plan change will be activated a few minutes after confirmation of the payment provider.

• How can I switch to a lower plan?

  Currently this is not possible online, please contact the support.

• How is my payment data stored?

  We work with the payment service provider "Stripe", which manages your payment data securely. Your credit card details (card number and CVC/check digits) or the data of your bank account are never sent to our server.

  We do not store your payment data!

  We get anonymous access from "Stripe" to the following data for information purposes: the card issuer or bank, the expiration date, the last 4 digits of their card or bank details and the issuing country.

• How can I delete my account?

  This is currently not possible online, please contact the support.

• My question is not answered here

  Don't worry, we are happy to help! Create a new support request and we will get back to you as soon as possible.